FAQ - Problems



Question- I placed an order but received the wrong item, what should I do?

Answer- Keep the incorrect item and we will mail out the correct item immediately. We apologize for any inconvenience.


Question- My pump top doesn't work, what do I do?

Answer- We will mail out a new top immediately. We apologize for any inconvenience.


Questions - My order arrived but an item is missing. Can you send it out?

Answer- Each package is weighed as the mailing label is printed with the weight recorded. This way, we can check and verify if an item is indeed missing. If it is, we will mail out the missing item immediately. We apologize for any inconvenience.




Thank you for visiting Anna All Natural Product!
Since the beginning of our company, it has been our passion to provide the best all natural product by using only the finest ingredients, regardless of cost. Our promise to you is that we'll continue to use and seek out the best ingredients from around the world to make exquisite all natural skin care product, with the intent of having you as a loyal customer for life.