all natural skin care
since 1972
Anna All Natural Product Frequently Asked Questions
I am committed to supporting you in creating a Happy Skin! To help you use our web site, please check here first, then email me if you do not find an answer. Please read our Policies before placing your first order. Then reread our Policies as all detailed information on the topics listed below can be found there. Here are the most frequently asked questions:
Q: If I were to purchase only one product, which one should it be?
A: Without hesitation, our Flagship Product! This super cream is an extreme creme, a serum and moisturizer in one.
Q: My skin feels tacky, what did I do wrong?
A: You used too much serum or applied serum onto dry skin. Remember, these are concentrated formulas, especially the Serum, so only the thinnest veil is needed on your skin. And because these products do not contain water, they must be applied to damp skin to facilitate absorption and deep penetration.
Q: How long until I see results?
A: While some effects may be evident instantly upon application, clinical testing supports a 2-4 month time line of consistent product use in order to achieve optimal results.
Q: When will my package arrive?
A: Please reread Policies. Then reread the automated order notification email sent when you placed your order. Fulfillment is 2-5 business days and shipping is an additional 2-5 busdiness days.
Q: Did you receive my order? I didn't get an email notification.
A: Please reread Policies. Check your SPAM folder. Set your email program to accept emails from info@annabellina.com. Work computer firewalls very often block emails sent by Anna. If you placed an order, then the autonmated email notification was sent.
Q: Has my order shipped yet? I didn't get an email notification.
A: Please reread Policies. Check your SPAM folder. Set your email program to accept emails from info@annabellina.com. Work computer firewalls very often block emails sent by Anna. If your mailing label was printed, then the automated email notification was sent.
Q: Where is my package?
A: Please reread Policies. The USPS is not required to scan in packages, though they do this on occasion. I cannot tell you where your package is. On rare occasions, it can take up to 20 days for a package to arrive. If you have not received it by the end of three weeks, then please email me.
Since the beginning of our company, it has been our passion to provide the best all natural product by using only the finest ingredients, regardless of cost. Our promise to you is that we'll continue to use and seek out the best ingredients from around the world to make exquisite all natural skin care product, with the intent of having you as a loyal customer for life.